Good day, Mr. Fortuin,
I was a patient at your hospital from 21 February to 8 March 2019. I will mention the names of the people I can remember, but they were all beyond fantastic!
The day of admission was very scary, and I didn’t know what to expect. Your reception staff was very welcoming and did not stop smiling for the duration of the time they had to explain the whole procedure. Thank you to Warwick for making me feel at ease.
Then came the clinical admission. I received warm smiles and welcoming on entering the unit. Deidre, the nurse who admitted me, was superb and is an investment to your hospital. Please, motivate her to advance in her career. All the nursing staff was phenomenal. They really gave me the feeling that there is hope for the nursing fraternity going forward. I sometimes wished I could just join in with them and be part of your team. However, this time around I was on the receiving end, and I knew what my boundaries were. All of you, day and night staff, made the stay pleasant. I applaud you for your compassion.
The kitchen staff, Janine, thank you for accommodating me with my halaal meals. There was never a mistake, and the staff all made me feel special because of how they respected my faith and how they presented my meals. Janine, you have a compliment of staff who cares for their patients and who goes that extra mile.
The cleaning staff was very friendly and helpful – They always had smiling faces, and when asked for assistance, they were more than willing to help.
Last but definitely not the least, Mr. Mpele Tau. Your lessons on life skills is a motivation and inspiration to anyone who goes to the sessions and knows what they want when they get to the end of their time at the clinic. You made it easy with the passive and understanding manner in which you presented your sessions. What was very impressive, was to notice the respect you had for your patients, you never thought for one minute you were above any of us. When you were spoken to, you would always pull your chair closer and sit face to face with the person(s). Your morals and values really speak volumes.
Mr. Fortuin, you have a remarkable team of multi-disciplinary individuals who hold your clinic’s mission and vision high above the rest. West Beach Clinic deserves an accolade for the way their staff performs as a team, making the patient journey a lifetime experience. Patients can know that if there’s ever a time to revisit, they will be respected for their need of help in the situations they find themselves in. Your institution will be given good reviews by me with whomever I am in contact with.
I SALUTE ALL OF YOU AT WEST BEACH CLINIC!
Thank you, and God bless.