OUR 24 / 7 HELPLINE - 072 7900 506 info@lifepathgroup.co.za


Good day, Mr. Fortuin,

I was a patient at your hospital from 21 February to 8 March 2019. I will mention the names of the people I can remember, but they were all beyond fantastic!

The day of admission was very scary, and I didn’t know what to expect. Your reception staff was very welcoming and did not stop smiling for the duration of the time they had to explain the whole procedure. Thank you to Warwick for making me feel at ease.

Then came the clinical admission. I received warm smiles and welcoming on entering the unit. Deidre, the nurse who admitted me, was superb and is an investment to your hospital. Please, motivate her to advance in her career. All the nursing staff was phenomenal. They really gave me the feeling that there is hope for the nursing fraternity going forward. I sometimes wished I could just join in with them and be part of your team. However, this time around I was on the receiving end, and I knew what my boundaries were. All of you, day and night staff, made the stay pleasant. I applaud you for your compassion.

The kitchen staff, Janine, thank you for accommodating me with my halaal meals. There was never a mistake, and the staff all made me feel special because of how they respected my faith and how they presented my meals. Janine, you have a compliment of staff who cares for their patients and who goes that extra mile.

The cleaning staff was very friendly and helpful – They always had smiling faces, and when asked for assistance, they were more than willing to help.

Last but definitely not the least, Mr. Mpele Tau. Your lessons on life skills is a motivation and inspiration to anyone who goes to the sessions and knows what they want when they get to the end of their time at the clinic. You made it easy with the passive and understanding manner in which you presented your sessions. What was very impressive, was to notice the respect you had for your patients, you never thought for one minute you were above any of us. When you were spoken to, you would always pull your chair closer and sit face to face with the person(s). Your morals and values really speak volumes.

Mr. Fortuin, you have a remarkable team of multi-disciplinary individuals who hold your clinic’s mission and vision high above the rest. West Beach Clinic deserves an accolade for the way their staff performs as a team, making the patient journey a lifetime experience. Patients can know that if there’s ever a time to revisit, they will be respected for their need of help in the situations they find themselves in. Your institution will be given good reviews by me with whomever I am in contact with.

Thank you, and God bless. Anonymous

09 March 2019

Dear Mr. Fortuin,

Kindly express my sincere appreciation to all your staff, especially the night duty shifts, whom I can only compliment on their friendly and very helpful attitude.

I am always greeted with warmth and genuine smiles – even at 5am in the mornings, after at times, they had an exhausting, demanding night behind them.

They have assisted without fail and have always been so helpful, accompanying me to patients’ beds, gently informing patients why I was there and introducing me to them. It is the manner in which it’s all done that is so appreciated.

What a GREAT bunch of wonderful, warm, kind-hearted people!

Yours sincerely
Sr. Frances du Plessis
Blaauwberg Hospital – Ampath Sr. Frances du Plessis

06 March 2019

Dear Annalie, Lynette, and staff of Claro Clinic ATC

Our CEO, Mr. Anton Rossouw had a business meeting today with someone who incidentally had a family member in Claro Dependency Unit during December. This person had so much praise for how the patient and the family were treated during the stay in your hospital. He mentioned that the way staff members have worked with the patient and the family, remarkably contributed to the whole experience for them all. The compassionate service they’ve received made the process of admitting a loved one to the hospital much easier to deal with and accept.

From the Life Path Health management team, a special thank you to every person working in Claro Dependency Unit, for your contribution to the quality patient experience we believe in so firmly. You are greatly appreciated!

Warmest regards
Dr. Karen Olckers
Chief Operational Officer – Life Path Health Dr. Karen Olckers

21 January 2019

From the bottom of my heart, I can’t thank West Beach clinic enough! I’m so grateful and happy for how wonderful your team of people were to me as a patient – the doctors, administration staff, nurses, occupational therapists, kitchen and hospitality staff. During my stay of 21 days, I attended every life skill, art and mindfulness session.

In the beginning, I was naturally petrified, but now I’m looking at life with new eyes. I’m in tears because of the relief – A weight has been lifted from my shoulders. I’m a new person and even made a few friends.

SINCERELY THANK YOU FOR THE EXCELLENT SERVICE YOU DELIVER. Keep it up!  I will ensure to pop in and say hello! Anonymous

05 October 2018

General enquiries: 021 974 7679

Emergency helpline: 072 7900 506

*Please note that we are able to accommodate potential patients who have medical aid or hospital cover. We will be more than happy to refer you to an alternative medical practice (or medical cover solutions) if you are not covered at the moment.

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Emergency helpline: 072 7900 506

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