Frequently Asked Questions

A Psychiatrist or Psychologist must refer you for admission. Also, depending on your option, you might need a referral from your GP to the Psychiatrist/Psychologist.

Each medical aid determines its own benefits. Co-payments (when applicable) must be settled on admission. Please get in touch with your medical aid for available benefits and to request authorisation.

A Psychiatrist or Psychologist must request the rates from the hospital for a quotation to be drafted. A deposit will also be required upon admission.

Please bring your Medical Aid card and the ID or Driver’s licence of both the principal member and the patient.

• The ID of the patient as well ID of the main member
• Medical Aid Card
• Comfortable and casual clothing – no sleepwear during the day. Bring appropriate clothes for groups, relaxation and light exercise activities.
• Pyjamas and slippers for sleeping only
• Toiletries. Please note that sharp objects, such as nail clippers, razors, scissors, and electrical appliances, such as hairdryers or straighteners, will be locked away at the nurses’ station when not needed and must be returned immediately after use.
• Any medication currently being taken (chronic medication included) in original packaging. Please hand it to the nursing staff. You may NOT keep medication with you.
• Towels. We supply towels, but you are welcome to bring your own.
• Cigarettes. We do not sell cigarettes on the premises, so please bring your own if you are a smoker.
• Reading material
• Cash for the vending machine. We do not have an ATM at the hospital.
• Hair dryer

You are welcome to bring your own snacks. We do have a vending machine in our hospital.

The following factors will determine the length of your stay:

1. Medical aid benefits
2. Your own progress, cooperation and individual circumstances
3. The therapeutic team